Terms of Service
Business Stack (the “Service”) is provided by The Legal Marketing Innovation Company Limited trading as Business Stack. All customers must be aged 18 or older. The Legal Marketing Innovation Company Limited is a company registered in England (Company No: 07872469) mailing address of 3rd Floor Lancaster Buildings, 77 Deansgate, Manchester, M3 2BW. We reserve the right to suspend or remove User’s access to the Services, the grounds on which we can do this are explained below. You agree that the information you provide upon registration for the Services and at all other times will be true, accurate, current and complete.
Definitions
Words and expressions that have a particular meaning in these Terms of Use are defined in this section and have the same meaning wherever they appear.
“Service” or “Services” – Business Stack
“Helpline” – The Helpline available to you as part of your Service subscription, (Monday – Friday 9am-5pm excluding Bank Holidays).
“Our” “Us” or “We” –The Legal Marketing Innovation Company Limited trading as Business Stack
“Website” – The website (businessstack.pro) which you access to set up your regular payment and register for the Services.
“Stack Legal” – Through our Stack Legal product, you can access support from our Legal Advisors who are specialist in all facets of commercial and corporate law.
“Stack Tech” – Through our Stack Tech product, you can access support to help you resolve issues with your connected devices (mobile phones, tablets, laptops, printers and more). Our tech assist agents will support you by providing troubleshooting methods which help resolve technical issues.
“Stack Learning” – Through our Stack Learning product, you can access support and discuss your training requirements from our specialist eLearning advisors.
Stack Legal
Our Stack Legal product is supported by our select panel of legal advisors who are well positioned to advise you on commercial and corporate law. The scale and variety of skill sets held by our legal advisors enables us to find the right advisor to suit your needs, as well as providing a range of tools and resources to help you run your business. This benefit includes:
Access to legal advisors who are specialist in all facets of commercial and corporate law.
Free initial consultation(s) with a trained advisor and a discounted rate of at least 10% on advisor’s fee if you decide to instruct the advisor to act for you.
A legal document health check to ensure you have the right policies, procedures and documents in place, plus, access to a complimentary suite of commercial document templates e.g., Contract of Employment and Property Lease Contract.
Whether your request is by enquiry form or Helpline, we will arrange with you to speak to an advisor. If, when you call, a specialist is available at the time we may arrange for you to speak with them straight away, however, this will not always be possible. Free consultations are only available on singular case/topic basis.
LMS (Learning Management System)
Customers can receive a custom branded, fully featured, industry recognised and award winning LMS for your employees at a discounted rate (up to 10%)
Complimentary eLearning Courses Expert eLearning Hints and Tips
Discounted rates available on all additional course purchases and course production fees (up to 10%)
Terms of Use
These Terms of Use apply to your use of Business Stack (the “Service”). Before you register for the Service, please carefully read the Terms of Use. By using the Service, you acknowledge that you have read, understood and agree to be bound by these Terms of Use, including any future modification to these Terms of Use. In addition to these Terms of Use, when you access Business Stack your usage will also be subject to the terms of use, acceptable use and privacy policies for the Website. By using the Service and accessing the Service, you agree to be bound by those terms and conditions as well as these Terms of Use.
I. Business Stack Eligibility
To be eligible for Business Stack you must:
Be aged 18 years or older
Have purchased and maintained your payments for a Business Stack subscription.
We reserve the right to suspend or remove user’s access to the Service, the grounds on which we can do this are explained below.
1. Important information about using the Service
The specialist legal advisors, Technical Support advisors and eLearning consultants are solely those who have a relationship with Business Stack to provide this Service to you.
You are under no obligation to use any of these advisors or use this Service.
There may be other firms or advisors who may be more appropriate or suitable to for you.
Our responsibility to you is limited to using reasonable skill and care to select reputable firms and advisors using the specialist skills of Business Stack.
Please ensure that all information you provide while using the Service is correct, complete, accurate and not misleading and that you provide all relevant facts.
It is your responsibility to check that any information, content, material or data you have provided whilst using this Service meets the criteria and that any information that the firm holds about you is correct.
Failure to provide accurate information, disclose all relevant facts or correct mistakes or errors in the information the firm holds about you could invalidate the advice provided to you.
Business Stack do not accept responsibility or liability for any loss or damage you may suffer or incur if any information, content, material or data you provide is not correct, complete and accurate or if it is misleading, or you fail to disclose all the relevant facts.
If you choose to instruct a legal advisor, technical support advisor or eLearning consultant following your initial free telephone consultation, they will send you separate terms of engagement upon which you will deal with them directly.
Once you have accepted their terms of engagement, any advice, or assistance provided to you will be subject to those terms and you will be solely liable for any fees resulting from instructing the advisor to act for you.
If you are providing information about someone other than yourself, you must get permission to use this information before providing it to Business Stack.
By submitting any details on another person, you are confirming that you have their permission to do so and that they understand how their information is to be used.
2. Important information about using the Customer Website
All access to the Website is governed by the terms of use, acceptable use and privacy policies for the Website.
The Website terms set out the basis on which you can use the Website together with any prohibitions or restrictions on use or access.
You are responsible for all activities that occur under your login on the Website.
You must notify Business Stack immediately of any unauthorised use of your login details.
None of the material on the Website constitutes personal legal advice – it is for guidance only.
Please ensure that either you seek legal advice through accessing legal advisors as part of the Service or independently before you rely on any guidance to check that it is appropriate to your specific circumstances and meets your requirements.
All legal materials on the Website are stated as being based on English, Scottish or Northern Irish law (as applicable).
Please ensure that you review the correct guidance based on the law to apply to your specific situation.
The download and use of free legal templates from the Website do not constitute legal advice.
Any template will need to be carefully considered and tailored to reflect your business needs and requirements, Business Stack make no representation and give no warranty with respect to the suitability of the template to your specific needs.
You should seek legal advice before relying on a template.
All templates are provided as part of the Service and are for your use only; they must not be resold or supplied to any third party.
Use of the templates by a third party will constitute as infringement of the intellectual property of Business Stack and may be actionable by them against you.
The templates will be periodically updated to reflect changes in the law; however, Business Stack cannot guarantee that any template or information guide is completely up to date with the law at the time you use it.
Each document will be clearly labelled with the date with which it was last updated.
The only warranty that Business Stack provide, is that the document provided reflects the current law at the time of last update by Business Stack.
3. Fair Usage
Business Stack operates under a Fair Usage policy to ensure that customers are receiving fair and equal quality support from our team. Call times/volumes and Customer Support enquiries are monitored. Heavy volume customers may be referred to the Customer Support Team to review usage and access to the Service may be terminated.
4. Fees, Cancellations and Refunds
Fees
To access Business Stack, you will need to pay a fee to Us for the Services, via Our Website.
The fee amount will be explained to you at the time you select your Business Stack subscription.
The duration of this agreement is a fixed term of 12 months from date of purchase. Each year, thereafer, the Agreement will renew annually on the same basis.
If you have any questions or comments about the fees, or the term of the fee, please contact hello@businessstack.pro
Upon subscribing to the service, you waive the right at a cancellation period and full payment is due, as You will have instant access to the service.
Cancellations, terminations, suspensions and refunds
You can cancel the Service by giving 30 days’ notice prior to your anniversary date.
We may suspend, terminate, cancel or refuse you access to the Service where:
We may cancel Our agreement with you for the provision of the Services, provided that We give you at least 30 days’ notice of the cancellation. We may do this where:
We believe it is necessary to ensure that safety and security of your or other customers’ personal information.
We believe you have used the service on an unfair or excessive basis.
We believe you haven’t made the agreed payment for the Services.
We believe it is necessary to prevent a crime or fraud, or where required by law; or
We believe you breached these Terms or Use or the Customer Website Terms.
We will also suspend access to the Website from time to time to allow Us to conduct regular maintenance.
Where We exercise our rights of suspension, termination or refusal lawfully and in accordance with these Terms of Use, We will not be liable to you or any third party for the termination, refusal or suspension, nor are We obligated to reimburse you for any payments made (if any).
These remedies are in addition to any other remedies We may have at law or inequity.
When your Business Stack Service is cancelled or terminated, We will send you confirmation of cancellation or termination within 72 hours by either text message or email.
5. Limitation of Liability
Nothing in these Terms of Use excludes or limits in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and fraud or fraudulent misrepresentation.
The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and We make no warranties, whether express or implied, in relation to either the Customer Website or its use.
You acknowledge that We cannot guarantee and cannot be responsible for the security or privacy of the Customer Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Subject to paragraph 4.1 above, our liability to you is limited to Us performing our obligations under these Terms of Use with reasonable skill and care and our total liability to you for the provision of the Services is
£1,000.
Nothing on the Customer Website shall be deemed to constitute legal advice, recommendation or endorsement by Us of any of the law firms referred to or any of the services offered on our site. In no event will We be liable for:
any indirect, special, punitive, exemplary or consequential losses or damages of whatever kind arising out of your use or access to the Services, including loss of profit or the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.
any damage or alteration to your equipment including but not limited to computer equipment, handheld device or mobile device as a result of the use of the Services; or
any failure to perform Our obligations hereunder where such failure results from any cause beyond Our reasonable control including, without limitation, mechanical, electronic or communications failure or degradation
any loss or damage you may suffer or incur in connection with any services you obtain after using the Customer Website and instructing a legal advisor directly or for any acts, omissions, errors or defaults of any law firm in connection with that service.
Stack legal, Stack Tech and Stack Learning are not provided by Us but is instead provided by third parties over whom We do not have control.
It is your responsibility to satisfy yourself that you wish to obtain any engaged services before doing so.
Any views, opinions, advice or assistance which is given or provided to you by a third party after you have used the Customer Website do not represent Our views, opinions, advice or assistance and are not checked, monitored, reviewed, verified or endorsed by Us.
We do not endorse, recommend or take responsibility for any third party who provides you with any views, opinions, advice or assistance.
You act or refrain from acting on any third party's views, opinions, advice or assistance at your sole risk and sole discretion and you are solely responsible for any decision to act or refrain from acting on such views, opinions, advice or assistance.
We are not responsible or liable for any loss or damage you may suffer or incur in connection with such views, opinions, advice or assistance including in relation to their accuracy, truthfulness or completeness or for any acts, omissions, errors or defaults of any third party in connection with such views, opinions, advice or assistance.
We do not warrant that the Services or any materials on the Customer Website will meet all your requirements or that they will be uninterrupted, timely, error free or secure.
Any material downloaded or otherwise obtained using the Customer Website, or the Services is done at your own discretion and risk, and you are solely responsible for any damage to your device, corruption, or loss of data that results from the download of any such material.
No advice or information, whether oral or written, obtained by you from Us or through or from the Services or any materials on the Customer Website shall imply or otherwise create any warranty not expressly stated in these Terms of Use.
8. Making an Enquiry or Complaint
From time to time, We may change these Terms of Use.
You agree that all communications between you and Us will be conducted electronically; this includes all notices, reports, documents, disclosures or other information that We are required to provide to you by law or as is reasonably necessary to provide the Services.
We may provide communications to you by one or more of the following methods: (1) email; (2) Customer Website; (3) text or picture message; or (4) any other method to the extent permissible by law.
We will always be fair and reasonable. Should there ever be an occasion when you feel that We have not provided you with a satisfactory level of service, We would like you to contact us via hello@businessstack.pro.
We always do Our best to deal with any query promptly.
Once We have received the query, We will attempt to resolve it immediately. If this is not possible, We promise to acknowledge your query within 5 working days of receiving it. In the unlikely event that your query has not been resolved within 4 weeks of Our receiving it, We will write and let you know the reasons why, and what further action We will take.
Once We have resolved your query, We will confirm our response to you in writing by email.
If your complaint related to the Service you have received from an advisor after you have instructed them to act on your behalf and engaged with them directly, you should direct your complaint to be dealt with in accordance with the terms of your engagement with them including their complaints handling procedures. Although these complaints will be dealt with by the relevant firm, it is important to Us to monitor the quality of the advisors who We use as part of the Service so We would like to know if you are unhappy with the firm.
9. Third Party Rights
All third-party rights are excluded, and no third party shall have any right to enforce these Terms of Use.
10. Waiver
If We fail, at any time, to insist upon strict performance of any of your obligations under these Terms of Use, or if We fail to exercise any of the rights or remedies to which We are entitled under these Terms of Use, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
A waiver by Us of any default will not constitute a waiver of any subsequent default.
No waiver by Us of any of these Terms of Use will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
11. Severability
If any court or competent authority decides that any of the provisions of these Terms of Use are invalid, unlawful or unenforceable to any extent, the provision will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
12. Entire Agreement
These Terms of Use and any document expressly referred to in them constitute the whole agreement between Us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between Us relating to the subject matter of these Terms of Use.
13. Call times and Customer Support tickets are monitored. Heavy volume customers may be referred to the Customer Success Team to review usage. Law and Jurisdiction
These Terms of Use, their subject matter and formation, will be governed by the Laws of England and Wales and you and We both agree that the courts of England and Wales will have exclusive jurisdiction.
If you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
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We may update this Notice from time to time. If we make any changes to this Notice that affect you using our Services. Please review changes carefully.
How to Contact Us
For general enquiries about this notice, please contact us at: The Legal Marketing Innovation Company Limited
3rd Floor Lancaster Buildings Deansgate
Manchester, M3 2BW
You may also contact us by email at hello@businessstack.pro Last updated: June 2023